If you have a problem with a repair done by Sole Brother, you have to get in touch with us within one month of receipt of your repaired shoes. We will not accept any returns after this one month period.
Damage is often sped up by lack of shoe maintenance and whether shoes are stored for example in direct sunlight or near a heat source like a radiator. This can cause delamination.
We also recommend that you clean your shoes after each climb, removing chalk and dirt. Climbing shoes are designed for climbing and not for walking around, or belaying, for that matter.
We cannot be held responsible for damage caused by poor technique and footwork, or the lack of general shoe maintenance.
We want to process as little personal information as possible when you use our website. That’s why we’ve chosen Fathom Analytics for our website analytics, which doesn’t use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics‘ website.
The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is “Article 6(1)(f); where our legitimate interests are to improve our website and business continually.” As per the explanation, no personal data is stored over time.
If you have any further questions on our repairs please don’t hessitate to get in touch. We will answer any questions as soon as possible.
You should never wait until you have holes in your shoes as you immediately destroy the integrity of that footwear.
Sole Brother would recommend getting your shoes repaired when they’re 80% worn. Things to look out for, just before you start to lose the inside edge of the sole & it starts to curve off or just before even better this clear indication that a fresh Resole is required. Continue past this point you will start to damage the upper rubber/Rands & further repair work will be required. Continue past that point & you will start to put holes through the lasts of shoe & then it’s not repairable.
If you have gone through the stitching and created a hole, this is not repairable. But if you have just pierced the upper rubber/rands, then select this repair. Still unsure? Send us a pic of your shoes.
Sometimes Rands are required even if you catch the damage to your shoes early. The reason for this is that the underside of the Rand construction is damaged. This is a critical spot that needs to be repaired to ensure the adhesives bonds to the new rubber soles. Sole Brother will get in contact should additional Rands be required.
VIBRAM XS ECO – This rubber is impressively sticky! It is the new compound that Vibram have created to reduce waste in the production process, as much as 20% of the Vibram XS ECO sole is comprised of offcuts from the processing of high-performance climbing compounds. The result of this process is a climbing rubber that not only has great grip and durability but also has a significant reduction in material waste. Designed for climbing – both outdoor and indoor – overhanging and bouldering.
Sole Brother does not repair shoes which have been repaired by other cobblers.
Sole Brother does not repair approach shoes. Only specialises In repairing climbing shoes.
If you have a problem with a repair done by Sole Brother, you have to get in touch with us within one month of receipt of your repaired shoes. We will not accept any returns after this one month period.
Damage is often sped up by lack of shoe maintenance and whether shoes are stored for example in direct sunlight or near a heat source like a radiator. This can cause delamination.
We also recommend that you clean your shoes after each climb, removing chalk and dirt. Climbing shoes are designed for climbing and not for walking around, or belaying, for that matter.
We cannot be held responsible for damage caused by poor technique and footwork, or the lack of general shoe maintenance.
Additional charge is required if you need new Rands on top of your Half Resole order you original selected.
(Price includes a Pair.)
Sole Brother does not repair Edgeless footwear due to not having the spare parts from La Sportiva. This could change in the near future.
All repairs have to be booked and paid for via the website.
Choose the repair you require, add to cart and pay for your repair at the checkout.
If you are unsure about which repair is required, please email us with pictures of your shoes before booking.
A £5 cancellation fee is payable on all canceled orders due to transaction fees incurred.
If you wish to have your shoes returned a delivery charge of £5 will be payable on top of the canceled fee. Therefore, please read all instructions carefully before booking your repair.
7 working days
If for any reason your repair needs more time in the workshop, we’ll get in touch with you.
